Terms of Use

Our site (‘the website’) and any other related products or services (‘the service) are governed by the following Terms of Use and conditions. You agree to these terms of use by using the website, you may not use the website or the service if you do not agree to these terms of use. In these Terms of Use, ‘you’, ‘your’ or ‘user’ means any person or entity using the Website or the Service. ‘TBMANGO’, ‘TextBookMango’, ‘we’ or ‘our’ will refer to TBMANGO Pty. Ltd.

 

Contacting TBMANGO

If you encounter an issue or have an enquiry about our service please contact us.

 

Conditions of the Books

TBMANGO does reuse their books; Please contact us here if you are unhappy with the condition of the book you receive. Please refer to the Refunds section in these terms for more information.

 

Use of the Book

TBMANGO allows highlighting but not to write in the book, we request you to be considerate of other users of the book in the future.

For more information please see damages and losses below.

 

Damages and Losses

If due to unreasonable damage we are unable to rent out the book again then you will be charged the remainder of the recommended retail price (RRP) quoted on our website. You will be able to keep the book in this circumstance.

The below constitute damages to a book that could result in it being unusable:

 • Writing in Pen, or excessive writing of any form

 • Excessive highlighting

 • Missing text

 • Missing pages

 • Missing covers

 • Water damage

 • Tears

 • Stains

Please contact us here if you lose the book. In this event you will be charged the remainder of the retail price quoted on our website.

TBMANGO has the right to charge your credit card for the remainder of the recommended retail price In the event of ‘damages’ or ‘loss’ of the book. You will be noticed by email or by telephone before this happens.

 

Delivery Policy

TBMANGO provides free delivery to VIC and SA as well as standard delivery nationwide to metropolitan areas only. Additional fees will incur to areas outside of metropolitan. You can also come into our Melbourne office (701 488 Bourke St, Melbourne VIC 3000), Adelaide office (422/147 Pirie St Adelaide SA 5000) to pick up and drop off your books

You will receive a confirmation of your order once you have ordered your books. You shall receive your books within a minimum of 48 hours if it's in stock or up to 10 business days if it is available on demand.

 

Conditions of delivery

 • You are responsible for its care once you receive the book

 • You will be charged a $10 dollar fee if you or your behalf person are not present at the organized time

 

Refund & Returns Policy

You may receive a refund for the total amount if any of the following occur:

 • You cancel the order before confirmation or before shipping ($10 AUD administration fee will apply)

 • The book is delivered to you in an unusable condition (the usability of the book is to be determined at the discretion of TBMANGO

TBMANGO does not take any responsibility, or provide refunds for:

 • Late delivery and any direct or indirect loss due to this

 • Correct prices on the system (refer to third party involvement)

 • Correct information regarding the right books for University subjects (refer to University Subject Information in these terms)

 • TBMANGO does not guarantee the inclusion or quality of items such as CDs, handbooks and user codes or any other packaged/bulk items

 • TBMANGO will not refund or exchange Access Codes or any other software

You as the user should use the information provided at your own risk, and verify information such as your University book directly with your University to ensure the correct information

 

Rental period is based on normal South Australian university academic dates, the following due dates for 2014 apply: 

Ÿ   Semester 1: 10th July 

Ÿ   Semester 2: 1st December 

If you are studying outside the above dates and wanting to make the most of your resources for the full study period, we will extend your lease till the end of your final assessment. Please let us know in advance to avoid a late fee. A late fee of $10 per week applies after the due date. 

Textbooks can be dropped off at our Adelaide office at 422/147 Pirie Street and a small gift will be given upon return. Alternatively, we can arrange our staff to pick up the books. 

  

Changes

TBMANGO has the right to amend our Terms of Use, which is effective upon the amendment posted to the TBMANGO website. Through the use of the website and or our services you agree to be bound to these changes. It is up to you to check our terms of use upon your use of our website and or services so that you are aware of any changes made.

 

Entire Agreement

These Terms of Use are the entire agreement between you and TBMANGO regarding the Website and the Service. These conditions will surpass any terms and / or conditions you include with any purchase order regardless of whether TBMANGO signs them or not.

 

Description of Service

‘Service’ refers to an online service, in which User can rent books from TBMANGO for a predetermined period of time (delivered by TBMANGO or a third party) and where the user can sell TBMANGO their used books on agreement.

 

Your Responsibility and Registration Obligations

You may be required to register for a user account on this website in order to use this website or certain parts of it. Where and when required you will be required to provide truthful and complete information. You explicitly agree to the sites Terms of use by registering for a user account with TBMANGO, including any amendments or changes published herein.

 

You may only have one account that will identify you and will allow you to use the website and the service. You may not create more than one account for the website. You may not impersonate any other person or use a name that is not your own. It is your responsibility to update your account details to keep them current and accurate. You reserve the right to terminate your account for any reason at our sole discretion, and must pay all outstanding fees or charges before cancelation is approved.

 

Textbook Mango Trade Centre

Sellers:

  1. Books submitted must be current edition
  2. Books must be submitted to TextBook Mango office with the application form
  3. Books can be submitted anytime during the year
  4. For each book sold, TextBook Mango Trade Centre will charge the seller 5% transaction fee based on the selling price
  5. From the date when books are submitted to our office, there is a 14-day restriction period. During the restriction period, sellers need to pay $10 service fee to acquire back the books. After the restriction period, sellers can either acquire back their books without service fee or keep listing the books on trade centre
  6. The first two teaching weeks at each semester is also the restriction period, sellers need to pay $10 service fee to acquire back the books during this period
  7. If the seller is found to have breached the terms and conditions, Textbook Mango may terminate their application and he/she may be prohibited from participating in the trade centre

Buyers:

  1. It is ultimately the buyer’s responsibility to ensure that the books they purchase are the correct book and edition as required by their courses.
  2. Although the Textbook Mango Trade Centre has the own system to rank the conditions of the books, it is still the buyer’s responsibility to ensure that the books they purchase are of acceptable condition.
  3. Textbook Mango does not accept the refund/change of the books
  4. If the buyer is found to have breached the terms and conditions, he/she may be prohibited from participating in the trade centre.

 

Delivery Timeframes

The time taken for a title to reach you once it has been dispatched depends on where it has been sent from. This time is determined as follows:

SHIPS WITHIN 24 HOURS (In Stock Items)

Dispatches locally within 24 hours. Typically received the next business day after dispatch in VIC Or SA and 1-5 working days Australia wide. The title is dispatched from our Melbourne or Adelaide Offices and sent with Australia Post or Fastway Couriers. You may receive your order earlier than the time stated above but sometimes there can also be unforeseen postal delays, which are outside of our control. We ask that you please allow up to 2 days after your expected delivery date before contacting us. There may be occassions where the title still says 'In Stock' but we have sold out of the product. In this instance, you will be notified immediately.

SHIPS WITHIN 3-7 BUSINESS DAYS (Available On Demand Items)

Dispatches locally within 3-7 business days. Typically received the next business day after dispatch in VIC or SA and 1-5 working days Australia wide. The title is dispatched from our Melbourne or Adelaide offices and sent with Australia Post or Fastway Couriers. You may receive your order earlier than the time stated above but sometimes there can also be unforeseen postal delays, which are outside of our control. We ask that you please allow up to 2 days after your expected delivery date before contacting us.

NOT IN STOCK (Out Of Stock Items)

For the out-of-stock titles bought from our online store, please contact us for an expected date when titles would be back in stock with our suppliers. However please be noted that in some instances our suppliers may not be able to fulfil these titles.

 

Other delivery information

Your order is charged in full at the time your order is placed. Orders made on weekends and public holidays will be dispatched the next business day. Please ensure the delivery address and receiver's name for your order is accurate and complete as we are unable to change any details once the order has been placed.

Our databases are regularly updated based on current availability information supplied by publishers and distributors. Titles can and do sometimes become temporarily unavailable whilst reprinting, or they may go out of publication without prior notice from the publisher or distributor. 

TextBookMango will endeavour to supply all orders placed via this site. All products are listed for sale in good faith, but it is possible a supplier may notify us that a title is currently unavailable or no longer available. Upon receipt of this information from a supplier our online customer service team will contact you to let you know of the cancellation or delay of your order and payment will be refunded for each cancelled item. 

 

If you have any concerns regarding these terms and conditions, please contact Textbook Mango at info@tbmango.com.