Privacy Policy

Introduction 

TBMANGO regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all TBMANGO users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact with admin@tbmango.com

Collection of Information

In order to use the TBMANGO website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by TBMANGO is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from TBMANGO customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL).  When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at admin@tbmango.com  

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by your TBMANGO ACCOUNT.

Orders 

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

TBMANGO uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails.  If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@tbmango.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

TBMANGO may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

TBMANGO does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the TBMANGO site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.textbookmango.com

TBMANGO Security Policy

TBMANGO uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response

• Your complete credit card number cannot be viewed by TBMANGO or any outside party

• All transactions are performed under 128 Bit SSL Certificate

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data

• eWAY is an authorised third party processor for all the major Australian banks

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by TBMANGO

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy 

TBMANGO provides low cost delivery to SA as well as standard delivery nationwide to metropolitan areas only. Additional fees will incur to areas outside of metropolitan. You can also come into our office at Room411/147 Pirie St Adelaide SA5000 to pick up and drop off your books.

You will receive a confirmation of your order once you have ordered your books. You shall receive your books within a minimum of 48 hours if it's in stock or 3-9 business days if we need to order it in.

Conditions of delivery

 • You are required to sign a receipt for the book and a short agreement for the terms of using the book upon delivery. Another person may sign on your behalf if you are not present.

 • You are responsible for its care once you receive the book.

 • You will be charged a $10 dollar fee if you or your behalf person are not present at the organized time. 

Refund & Returns Policy

You may receive a refund for the total amount if any of the following occur:

 • You cancel the order before confirmation or before shipping

 • The book is delivered to you in an unusable condition (the usability of the book is to be determined at the discretion of TBMANGO)

TBMANGO does not take any responsibility, or provide refunds for:

 • Late delivery and any direct or indirect loss due to this

 • Correct prices on the system (refer to third party involvement)

 • Correct information regarding the right books for University subjects (refer to University Subject Information in these terms)

 • TBMANGO does not guarantee the inclusion or quality of items such as CDs, handbooks and user codes or any other packaged/ bulk items

 • TBMANGO will not refund or exchange Access Codes or any other software

You as the user should use the information provided at your own risk, and verify information such as your University book directly with your University to ensure the correct information.

 

Rental period is based on normal South Australian university academic dates, the following due dates for 2014 apply: 

Ÿ   Semester 1: 10th July 

Ÿ   Semester 2: 1st December 

If you are studying outside the above dates and wanting to make the most of your resources for the full study period, we will extend your lease till the end of your final assessment. Please let us know in advance to avoid a late fee. A late fee of $10 per week applies after the due date.

Textbooks can be dropped off at our Adelaide office at 411/147 Pirie Street and a small gift will be given upon return. Alternatively, we can arrange our staff to pick up the books.

Order Acceptance Policy

Receipt of any order confirmation does not mean our acceptance of your order, nor does it comprise confirmation of our offer to sell. TBMANGO maintains the right after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Cancellations will take place within seventy- two (72) hours and you will be notified via email.

Out of Stock Products

If an item is out of stock and we cannot source another one for you then you will be notified via email in 72 hours and refunded.

If an item is out of stock, but we are able to source the item you will be notified as to the delay in shipment time. You may at this point cancel your order if you wish before the item is prepared for delivery. You may request cancelation through the contact us section of the website.

Multiple Product Orders

We endeavour to send your books as one order. However if you order multiple books you may receive the books separately, products that are unavailable at the time of shipment will be shipped as they become available, unless cancelled.

University Subject Information

TBMANGO may allow the user to search books required for certain University subjects to assist in the use of our service. Please be aware that while we venture to have the correct information we do not assure its accuracy. TBMANGO does not take any responsibility for any errors in the information provided in the course searches on the website.

Reporting Infringement

TBMANGO respects the intellectual property rights of others and takes the safeguard of copyrights and other intellectual property genuinely. If you think your work has been infringed through the websites or the services, please notify us at admin@tbmango.com and supply the following information:

 • Your contact information, including name, address, telephone number, and e-mail address

 • A description of the copyrighted work you claim has been infringed (including, e.g., the title, ISBN and other bibliographic information for books)

 • A reasonably specific description of where the allegedly infringing material is to be found on the website (including, e.g., the URL)

 • A statement by you that you have an honest belief that the allegedly infringing material is not authorized by the copyright owner, its agent, or the law

 • Your electronic or physical signature

 • A statement by you made under statutory declaration, that the information in your document is true and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Pricing Errors

If due to an error a book is listed under the wrong price, then TBMANGO have the right to cancel or decline the order, whether or not the order has been charged to a credit card or not. If your credit card is charged and the order is cancelled successfully you will be refunded the full amount.

Feedback

You agree and understand that any feedback you provide to TBMANGO may be used and commercialized or shared and are free to use in such a manner. You agree not to submit feedback that is subject to any third party rights.

INDEMNIFICATION

You agree to indemnify and hold harmless, TBMANGO and its representatives, subsidiaries, affiliates, and related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co – branders, from any claim or demand, including reasonable legal fees, that may be filed by any third party, arising out of your conduct or connection with this website or service, your provision of content, your violation of these Terms of Use, or any other violation by you of the rights of another person or party.

Changes to Privacy Policy

 If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.